Terms and Conditions

Entry to Kingston Active facilities is subject to the terms and conditions.

Youth programs

K-Fit is a term-based program and coincide with school term dates. Payment is required in full at time of booking. Parent/Guardian consent is required for participation in these programs. A physical activity screening questionnaire is also required to be filled out by the parent/guardian prior to commencement.

Age restrictions apply as per program advertising.

As per centre Watch Around Water guidelines, parents/guardians of children under the age of 10 are required to accompany their child within the centre.

Program participants under the age of 10 years must be presented to their instructor at the commencement of the session and parents/guardians should remain in the centre to pick their child up from their program after the session.

Older Adults programs

Seniors Fit Club is a term-based program. Payment is required in full at time of booking. All programming is specifically designed and subsidised for the older adult, therefore restricted to 60 years and over.

Missed sessions

We understand that at times you or your child/children are unable to attend classes for a range of reasons. We ask that you follow the guidelines in the event you miss a class. Please notify the centre prior to the start of the class if you unable to attend.

If absent for medical reasons, a credit can be applied upon presentation of a medical certificate for the student, maximum 4 medical credits per child, per term.

Alternatively, if you are absent for any other reason, e.g. sickness without a medical certificate or holidays, you are eligible to receive guest passes to be used towards family swims, gym visit, group fitness class, spa/sauna/steam visit, (maximum 2 guest passes per participant, per term. Passes have a 3-month expiry).

Refunds/cancellations

A change in personal circumstances of the participant shall not entitle the participant to a refund/credit. An application must be lodged in writing accompanied with relevant documentation for evaluation.

Exclusion of liability for death or personal injury

To the maximum extent permitted by law, Kingston City Council excludes liability for any death or personal injury for a breach of condition implied by section 32J or section 32JA of the Fair Trading Act 1999 in relation to the supply of recreational services under this document, which includes where the services are not supplied with due care and skill not reasonably fit for their purpose.

Annual price review

The City of Kingston reviews operations and Kingston Active pricing annually. Planned price changes are displayed in the centre one month prior to any alteration.

Change of details

It is the customer’s responsibility to inform Kingston Active of any changes to their account information, including address, email, phone number and concession status. In order to ensure members are kept up to date with important information regarding their account, we use electronic communication only. A valid email address is required for all accounts at the Kingston Leisure Centres. In line with Kingston Council’s privacy statement below, your email address and other contact details will only be used for the provision of information relating to your Kingston Active membership or registration and will not be provided to third parties.

Behaviour

It is a condition of entry to any municipal building, including Waves Leisure Centre, that a person must not interfere with another person’s use and enjoyment of a municipal building or any part thereof no shall any person use indecent, insulting, offensive or abusive language or behave in an indecent, offensive, insulting or riotous way or engage in any rough or boisterous play or conduct whilst in a municipal building or its surrounds. Patrons must follow directions of staff at all times. Failure to comply may result in suspension or cancellation of membership or a ban from the facility with no right to a refund.

Visual recordings

It is a condition of entry to the City of Kingston Leisure Centres that a person will not operate any visual recording equipment in the facility except in accordance with a Visual Recording Agreement made with the Kingston City Council. Any person breaching this condition must immediately leave if directed to do so by a member of the staff. Please enquire at the reception desk if you wish to operate visual recording equipment.

Centre operations

Management reserves the right to alter either centre’s operating hours and programs as required.

Privacy statement

The City of Kingston is committed to protecting your privacy. The personal information requested on this form is being collected by City of Kingston for the purpose of providing a Health and Fitness program, payment for program provided or any other directly related purpose. Your personal information will not be disclosed to any other external party without your consent, unless required or authorised by law. If the personal information is not collected, you may be ineligible to participate in our program. If you wish to alter any of the personal information you have supplied, please contact the Kingston Active team at City of Kingston via telephone (03) 9559 7111 or email active@kingston.vic.gov.au.